CSOneCaseManagementAPI
SLA Tiers
| Application | SLA Tier Details | Allowed Type |
|---|---|---|
| TIER 1 | Calls per hour < 1000 | Manual |
| TIER 2 | Calls per hour < 2000 | Manual |
| TIER 3 | Calls per hour < 3000 | Manual |
| TIER 4 | Calls per hour < 5000 | Manual |
| TIER 5 | Calls per hour < 1,000,000 | Manual |